Our Reviews

The service to repair my brand new vehicle itself is 5 stars, zero complaints. Wasn't a fan of having to drive to the dealership twice given the distance for something that was identified as an issue during the test drive and before purchasing the vehicle, and not addressed then (1 star on that). The service advisor was great, once I found where she was at, got my vehicle in and out pretty quickly. The service area itself is confusing at a minimum. You pull into the area marked Certified Service, there are 2 lanes...I was about 8 cars back I guess. Nobody was in these vehicles I found so I went inside, navigated to where I the service area is (not marked real well), and had to find someone to ask what I do. Where the service advisors are, they face the outside of the building towards that service lane I pulled into, you have to get their attention since they are facing the wrong way. If the service lane is more of a parking lot....why have it? If that lane isn't being used properly...turn the service desks around to face the customer side instead of their backs to you. It is what it is, but it isn't laid out well at all, and it isn't customer friendly as is (as compared to other Dealerships I've had service at). I obviously got helped, and my vehicle serviced quickly, but I can't say my overall experience was great. Vehicle should have been addressed after the test drive, it wasn't. Salesman was supposed to have the service department notified and everything setup to get my car fixed...I ended up making arrangements before they called me (I waited another business day before calling in). Part wasn't in stock, no problem as you can't possibly stock all parts for all vehicles, but had it been looked at after the test drive, the part could have been ordered then and saved at trip. I'm just an old bitter guy who really shouldn't complain as the problem was fixed....think I am just disappointed about a factory defect that wasn't caught (quality isn't what it used to be huh?) and spending my time and (gas) money to fix it.

Pete helped me get the truck I wanted, we talked over the phone and all I had to do is sign papers when I got there.

The truck buying was very nice all online.all good. Now the bad part is the shipping It is very slow and I still have not received the truck. They also told me they will mail me overnight the paperwork and still have not gotten that. bought the truck on the 5/2/25 and today is 5/11/25

There was always good communication and everyone was easy to work with. Ryan my sales consultant went above and beyond. I would definitely work with Laura again in the future and will refer to my friends and family.

went great

Good experience.

The buying experience at Laura's was fantastic. Everyone was welcoming and the getting a deal done was easy and simple. We traveled around 400 miles and it was well worth our time. I would buy from them again 10/10.

Great working with Jesse Dodd got exactly what I wanted.

It was a great experience and one I would do again.

Oil change

It was a great experience hassle free thanks

Everyone there was had great customer service. Especially my salesperson Wyatt Seaton. I seen this truck on line, this was my first time buying a vehicle and I lived almost 2 hours from this dealership. He sent me many photos and answered many questions. He even let me talk to Guy in the finance department to talk about the payment before i even got there. That really helped. When I arrived they were very welcoming and they had everything ready to go, and to go through this process was effortless and quick and easy. 10/10 definitely recommend this dealership!

Blake Redecker did a fantastic job listening to my needs/wants for my new truck purchase. Very quick response by Blake and the finance guy was also very quick and professional. I have bought more than 10 new vehicles and this was my best experience yet. I already referred a couple guys to contact Blake about a new vehicle purchase.

Great experience. Shawn Nance was our salesman and he was great. We purchased the vehicle on a Friday and it was delivered to us in Texas by Wednesday. Everyone is very pleasant to work with

Wonderful young man helping me out. Answered all my questions and THE PRICE/DEAL I SAW, WAS THE DEAL I RECEIVED! Unlike 90% of the other dealerships from Ohio, Illinois, Wisconsin, and Indiana. Thank you for that.

Everyone that we had to communicate wtih was amazing.

Everyone was very professional and curtious.

Salesman very helpful with patience in explanation. Benefit to the dealership

Very professional, Ryan was a great representation of the dealership. Very informative and professional.

Kevin was a pleasure to work with great people skills

Excellent service

Shawn was very communicative and accommodating to me during the car buying process.

Drive 5 hours from Arkansas to Buy at Laura. Got the price that I was showed online could not find a deal anywhere close to this one locally.

It was very easy and quick

Stuart was amazing. Quick and smooth process. I called before traveling 1.5 hours to see a truck. When we arrived the truck, we came to see was washed pulled up to the front of the showroom.

I worked with Ryan G. to finally get the truck I had been looking for. The first one Laura had ended up selling before I could commit. Ryan reached out shortly after that truck sold, to let me know that a similar truck was going to be ordered. Once that truck went into transit, I was able to get a deposit made so I could hold the truck once it arrived. Was nice to finally have a salesman make the efforts to help me find what I was looking for.

Showed up for the appointment, got the truck in right away. Got the work done, technicians were friendly and explained what was going on. Unfortunately requires a replacement part, so had to wait on replacement for repair to be completed. But we got the next appointment scheduled right away.

I have never had a bad experience with Laura Chevrolet. Sonya is always very helpful too!

My experience was amazing, love my new car. Have recommended to everyone who has complimented me on my new car.

I didn't have to watch a video talking about rust proofing like I did at another dealer .no high pressure salesperson and everyone was friendly. The whole process was what seemed to be fairly quick.i was very pleased with the purchase of my 2025 silverado

In and out in reasonable time, friendly and professional.

I was taking in a timely matter He explained everything to me what they did

Pete was easy to deal with

Prompt, professional & polite

Jordon always responded quickly and if he was not sure of an answer he would get the information very quickly. By far the best dealer experience I have ever had.

This was the easiest car buying experience we’ve ever had. Everyone was friendly, and the process was expedited. We were in and out in an hour.

Efficient and pleasant !

Peter Davis was an excellent salesman he was wonderful to deal with

Everyone contacted during my 4 week process of shopping, ordering my truck and up to the time of finalizing and receiving my truck was great. My salesman was always prompt with answering all of my questions and concerns. The day of picking up my truck was even more enjoyable. I highly recommend this dealership for anyone in the market for a new truck. Prices are better than others also.

Great experience negotiating the financials. I feel like I got a much better deal than I could get locally.

Kevin Tate was a huge help, and the service department did excellent.

Farron was AMAZING handling my car and making sure I felt like I could trust them with my vehicle. Made sure everything was handled and don’t correctly. LOVE their paint guy. They do some amazing work. There a reason we have bought many cars from Laura’s. Just great team.

I had a great experience, Blake did an excellent job

Great

Good

Experience leading up to delivery was excellent

Blake was awesome. Very responsive, even responded on his day off. Great transaction all the way around. Tim Nothum was great too. Financing was a breeze.

I always have a fantastic experience. The service department is excellent!!

Wyatt was awesome along with the rest of the sales staff

Everyone was professional n courteous in a timely manner

Pete Davis is your if you want a quick and transition into a new vehicle! The whole experience was one the best I have had dealing with a dealer

It was good. Always in and out quickly. Sonya always professional, happy to assist, very friendly.

Best buying experience ever, Jesse is a great salesmen

Keni got my car inspected , oil change, and tires rotated very fast. Keep uo good qork.

3 trips in from Rolla to get things fixed but they stayed on it until it was right

Very efficient and painless. Makes any dealer trip look easy!

I rarely provide feedback, but I feel compelled to share my experience regarding a recent issue with my driver-side camera on my 2024 Chevy Suburban. I have a lengthy daily commute of 110 miles one way, which means I’ve already exceeded the warranty at 44,000 miles. I was informed that I needed a new camera, which would cost over $700. The technician mentioned that the camera "had the potential to be faulty and could short out at any time." However, it had been functioning properly for the past four days, since making the appointment. While I’m not an expert in electrical circuitry, my understanding is that if something is "about to short," it can often be repaired, rewrapped, or re-wired to prevent that from happening. After sharing my concerns, the service technician immediately suggested using my extended warranty to cover the cost. If I didn’t have it or chose not to use it, I would need to pay a diagnostic fee of over $200 for that visit and schedule a separate appointment for the repair. Additionally, the technician casually mentioned that I also needed a cabin air filter, which he claimed was inexpensive. Ironically, I have a receipt showing that I had a new cabin air filter installed just two months prior during my last oil change, at a different location. This experience has raised my suspicions about the camera issue and left me feeling uneasy. I conduct a significant amount of business with car dealerships, and this was the first time I encountered the discomfort that is often associated with them. Given that I haven't experienced any issues with the camera for a week leading up to the appointment—and none since—do I really need a new camera? Thanks to Laura Chevy, I’m now left feeling uneasy, uncertain about when or if my camera might fail. This is particularly concerning since the camera is integral to features like lane keeping, accident avoidance, and more.

Fantastic job of getting me scheduled timely and getting my Buick in and out. Kevin Tate is an excellent service advisor and an asset to the organization. Great job!!!

Everyone was very pleasant and helpful. Kevin at service is amazing.

very smooth and easy

Service was great but they gave me a ford truck. I had a hard time getting in and out of it. NEVER AGAIN.

Peter was amazing, very informative & efficient

Trent was excellent to work with. We made the deal over the phone and drove from VA to pick the truck up. Pricing and fees were all straightforward. Easiest vehicle purchase i have made so far.

Great experience!!!

I can't say enough good about the way your dealership operates. The service is great! Your people are great! Service is always what is expected (if not beyond expectations). The one place I really feel you need to work on is service advisor availability. It some times take 2 or 3 days of calling to get some one on the phone to schedule for my needs. This is not always your fault due to my not being able to sit on hold for extended periods.

I will never do business with Laura again and will not recommend them to friends or family.

Honest and easy process. Nobody pressured me

People were nice and easy to work with.

I have bought alot of vehicles in the past but I have never had a more friendly or informative sales person as Ryan laura you guys are very fortunate to have him on your staff.

It was great!! They made it easy for me to hop in my new ride!!

Ive been a customer at Laura Sullivan for 2+ years now. Ive purchased a new 2023 Yukon XL and recently a new 2025 AT4. I get all my service done at Laura. They operate with integrity at all times.

Always the best service, fast friendly!!!!

great

I would recommend anyone looking to purchase a new Chevrolet to give Laura Chevrolet a chance. Rich was my salesman and it was a great experience purchasing my new truck from him.

it was a good experience. would definitely buy there again

No surprises.

This was a most pleasant experience every step of the way. Each person we interacted with was the epitome of professionalism.

Service Department was top notch. The lady kept me updated with every step. Returned my phone calls. Told me about whatever options I had. The only issue is had was that my truck was in the shop for 3 weeks and I never got a loaner vehicle

James was my salesman. He was excellent.

Employee was very friendly. Maintenance was done in a timely manner.

Trent was great, he was polite and seemed very knowledgeable about the truck I bought.my only knock on the dealership was a single bathroom seems undersized for a high volume dealership

Every one was great even when they had to give me bad news. I appreciate the honesty and straight forward approach.

Great

Nice people

Pete was great

Very fast service and great employees.

Sonya always takes great care of me.

Jeese our sales associate was Fantastic

Logan was very nice and professional and very informative keeping me up to date as to what my options were.

2nd purchase from Laura, Blake knocked it out of the park. He was very helpful and easy to work with.

Quick and easy. I would highly recommend Haider for any vehicle purchase. He answered my questions and kept things moving along. Great experience!!!

Great experience. I was helped by 3 different salesman, the sales manager being one of them. We came to a deal and everyone worked to help me understand all the options and well as get me out the door without wasting half a day On paperwork.

Sonya is always great to work with bought in she assesed problem and set me up for soonest appointment for software upgrade.

Sonya did great, she walked me through it and explained everything they done

Good process but was told my vehicle was going to be registered in Texas but come to find out days later I'm going to.have to register the vehicle myself, 4k expect to be paid in taxes wish there was better communication with that

Quick in and out. Excellent

Oil change and advised of problems encountered.

They were all great

James Warden was my salesman and he was there first thing in the morning when I came to pick the truck up. Walked me through everything, great experience. Being from out of state complicated things a bit on my end but the team was patient and got me through the process.

Everyone was super friendly and helpful.

Blake and Guy were wonderful to deal with. They both explained everything so I could understand it.

The whole team at Laura was great to work with

Very good experience looks like good work.

My salesman Rich was awesome no complaints. But the car I was sold shouldn’t have been on the lot for sale. It was raining when we did our walk around and test drive so all the issues were missed until the rain stopped and we had the vehicle was home. Scratches on the rear hatch and side and transmission was leaking. Just very upset about the lack of accountability on their part to think it’s ok to let me keep the car. But it will be my company’s and my last personal vehicle we buy from here

the staff was very friendly and the service was on time and fast.

Great buying experience

After 8 times of it being in the shop for the same thing (not your shop). It has been fixed and doing fine so far.

When I have a appointment it shouldn't take over a day to check car out, understand about parts.

Ryan and Joe were absolutely awesome

Amazing, Ryan Glatz is the man to have when buying a new vehicle. He is very knowledgeable and understands what your looking for and your situation with in minutes of meeting you. Hands down because of Ryan I had the best experience buying a new car and look forward to working with him with future purchases.

Everything was great!

Ryan was patient with me and accommodating. James was excellent. He answered every question he could. They were both a pleasure to interact with

Good besides not knowing the correct numbers to be calculated for tax purposes and

The lady that took care of my truck was very professional and very easy to work with

Always great service here

they take care of you from start to finish letting you know what's going on with your vehicle

Excellent

Excellent and professional business

Put on the paper they filled all my fluids washer fluid is empty so how does that make you feel after sitting there for 2 hours did they do anything I was there for?????? Don't know but it makes you wonder!!!!!!!!

Easy to schedule and quick service.

Fastest I have ever been in and out of a dealership! I got the exact vehicle I wanted.

Fast great

Fast and efficient service

Excellent experience from start to finish. From trade, sells, finance they were all great to work with. Rich was awesome

Courteous and knowledgeable staff.

Great job

very helpful,very nice, great service THANK YOU!!!!

James was a joy to work with. Very accommodating and great communication. Pick up at St Louis airport to take me to dealership was an unexpected bonus. Pricing excellent.

Kevin in service was very kind and helpful with everything that we had done to our vehicle. Not only this but our Traverse was done quicker than he told us. The Traverse runs very smoothly and great. Thanks to all at Laura’s!

Everyone was helpful and kind.

Salesman Pete was awesome and had amazing patience waiting for me to make a decision. Everything went as planned, and they honored the trade in price they quoted over the phone.

Had an issue with my truck , Mike and his team made sure they understood what I was experiencing with it before they even started working on it. Very satisfied with the service and professional support!

Other than waiting for dealer to get transmission, it was great.

Everyone was extremely nice! Who I worked with personally made the huge difference even from when I went before. They really listened to me and helped me when nobody else would. I am extremely grateful for the support and guidance I received. We stayed close to the goal price and left with a satisfactory purchase.

Prompt and expedite. Kevin Tate communicated well from the time we called to place the new transmission order, receipt of the order, receipt of the truck by the tow truck and completion. The part person, servicing and mechanic show great teamwork. Couldn't be happier with the entire process.

Taken in on time, finished quickly, staff was friendly. The only thing that would make this dealership service center better is a car wash after service. Our old dealer where we bought our Chevy before we moved gave a free car wash with service. (Sapaugh)

Excellent service, very knowledgeable staff easiest auto purchase ever!

I worked with Ryan over the phone to make a deal before I drove 360 miles to pick up my new truck. Everything went smoothly with no issues. Trade-in was far and no issues once they inspected the trade-in. One of the best truck buying experiences I have had in the last 40 years.

Trent was great throughout the whole process. We stayed in constant communication. Guy made the paperwork super easy. Easiest car buying experience I’ve had.

I can’t say enough about the incredible experience I had at Laura Buick, Chevrolet, and GMC in Sullivan, MO. My sales representative, Stuart Triantos, went above and beyond to make this deal happen, and I couldn’t be happier with the outcome. I’m from South Carolina, and after shopping all across the Southeast, no dealer came close to what Laura GMC offered me. They gave me a much higher trade-in value than anyone else — and here’s the best part: they did it just from pictures and pulling the history on my vehicle’s VIN. No games, no back and forth, just an honest and very strong offer right from the start. On top of that, Stuart and the team put together a customized new GMC Sierra for me with all the custom work covered under full warranty. Even with all the extras, the price came in cheaper than anything I could find anywhere else in the region. The deal was so good that I literally drove 12 hours one way to make it happen — and I’d do it again without hesitation. If you want a dealership that treats you right, gives you top dollar for your trade, and puts you in a truck you’ll love, Laura Buick, Chevrolet, and GMC is the place to go. Highly recommend — ask for Stuart Triantos if you want the same five-star experience I had.

Everyone at laura gmc of Sullivan mo was very friendly and helpful on r new vehicle purchase

Excellent service

Pete Davis and Tim Nothum provided excellence sales and financing support and were very responsive. I believe I received a fair deal on my purchase and the team completed all the necessary paperwork and provided a driver to meet me at the airport in preparation for my return to Virginia. Beautiful truck and very efficient dealer response. I will definitely recommend Laura Chevy to others of interest.

Kevin made my appointment, checked me in when I got there with my car, called me when it was finished and checked me out when I got there to pick it up. He is very efficient and courteous.

James sales rep did a great job ! Awesome customer service support after the sell

Sonya is great

Good experience, Ryan was very helpful, including helping us work through a number of options related to the discount options.

Stuart was my salesman and made the long distance purchase go very smooth. I arrived at the airport and my dealership provided transport to the dealer was waiting on me. Chris, our driver, was a young kid that was very personable and made the 1 hour drive go by fast. All of the transaction done online, just had to get there and truck was clean and ready to go

Clean comfortable waiting room. Fast and friendly service.

Easy to purchase, Ryan was very courteous, patient, and helpful.

Ryan Glatz was Awesome to deal with!! He made the truck buying process fast and easy

Trent did an excellent job. Was very knowledgeable and treated us well. We were happy with the trade

I did not really expect to buy the vehicle when I did, but the vehicle met most of my needs and the color selection (inventory) was much better than other lots. I bought an LT as opposed to an LTZ Silverado and if more time would have been taken to explain what I was giving up in that selection, I am sure I would have bought the LTZ. I don't understand why my 2014 had HD radio stations and my 2025 does not. That is bummer that plagues me every time I get in the truck.

Talked to Trent by phone..I live in Florida so we did everything over the phone and iPad..I am computer challenged but between Trent and my wife we got all the paperwork and payment taken care of..Flew to Missouri and picked up the truck the next morning..Truck was ready to go as promised.

my experience was phenomenal. rich humpert was the one who helped me and he helped me through everything, and any question i had. he was very patient and kind and got me exactly what i needed.

Very pleased. Friendly, professional, helpful. Explained things to me

Always a WELCOMING VISIT.

My visit was like any other visit they were nice and got me in and out, didnt have any issues, will bring my vehicle back.

Trent Richmond was AWESOME!!

This dealership is a like a well oiled machine. From start to finish things went quick and smooth.

It was fine

Did a great job. Fixed issues that other car place could not fix.

Hood

Our Saleman was top notch, we have bought alot of cars in our life and he tops all of the salesmen we have ever delt with. The finance guy was also down to earth. Thank you for having these two on your team.

Quick and painless experience unlike I have had a previous dealerships. Our salesman, Ryan was easy to work with and finance did a great job keeping us where we needed to be.

It was a great experience. Have & will definitely go back!

Trent did an excellent job. He kept me updated and I will be back to purchase another GM vehicle in the future. I have one complaint with GM and the approval process using ID Me for my military discount. It was kind of a headache and I noticed a college student gets the same discount. I disagree with Veterans having the same treatment as someone that has served our country, and put others first for something greater. I would rather GM just not have a discount at all if thats the case.

This was our 5th purchase from Laura, and as always everything went smoothly.

Salesman was professional and everyone at the dealership was kind in their intentions with me. The only downside was that I was clear what my expectations of the deal terms were before agreeing to drive an hour to complete the transaction. Salesman told me I would loss $1000 if I used the gm financing of 2.9% for 72 months but once I got there and was about to sign the paperwork found out I would not receive a $3000 rebate if I used the 2.9% so I ended up going with Wells Fargo for 5.09%. I feel that should have been more clearly communicated ahead of time.

I am always greeted with kind and professional attitudes! This visit i discussed an issue with my rewards points and staff quickly and efficiently took care of the issue! I will continue my service here and recommend it to others!

Easy fast service with a smile

Very friendly, great hospitality, and willing to do what it takes to make the buying process stress free

Fast, Friendly, Promt Replies, Knowledgeable and an overall pleasure to do business with!

Always friendly, on time, informative, professional

friendly, on time, great service

Very courteous and professional people explained things very well and listened to us and what we needed

Excellent service

Pete Davis was very helpful on helping us to understand the difference between the two vehicles that we. were looking for, made you feel good on our decision

I came with cash to buy a new truck. Deposit sent pickup time set. Drove 2 hours then waited an hour to even see the truck because it had not been washed yet.

Service Adv Sonya always comes through. Service tech.& Saturday showroom personnel, Not so much. Day after having truck serviced, low oil message came on, checked oil and no reading on dip stick so it was seriously low. Was right by dealer and pulled in. Full house holding desks down, and all they had to offer was go to O’Reilys. I understand it was Saturday and.the shop was closed, but they get paychecks from the same account that the guy who forgot to put oil back in my $60,000 +. truck does, and their indifference was not a good look for the dealership. Sonya remedied the problem first thing Monday morning, but the weekend warriors in the showroom may need a refresher on customer service. (I had a lot of time to stew over this, 95 degrees kneeling in a scalding hot engine compartment in O'Reilys parking lot, in shorts, pouring oil in my truck through soda bottle funnel, spilling on engine.) Just saying.

Great

Always nice customer service

Sonya us a blessing. She is very helpful and kind.

Trent went above and beyond for us on our Denali Purchase! He truly understood the product and made the shopping experience quick and easy. Would recommend this salesman to anyone who steps foot into Laura

Friendly staff, work completed as asked

I needed to be able to drive this truck while another vehicle was being serviced, but it needed 2 new tires to make it safe on wet roads. They got me right in and took care of putting then at the end the day. Really saved me

Service was very fast and efficient, as always!

Great experience! Everyone was nice and prompt about answering any questions I had.

Very good Kevin Tate

Wyatt Seaton was a pleasure to work with After we first spoke with him on the phone and explained to him what we were interested in - he followed up with us as to what he could do and what he had for us to come look at as we had a 4 hr drive to make He was great very kind and respectful Thank you Wyatt we absolutely LOVE our new 2026 GMC loaded up truck it is everything we could want and MORE !!! After working with you and Guy we drove away very HAPPY customers and certainly will recommend LAURA GMC

Knowledgeable and up front with price and discount

Rich made our truck buying process easy! First time buying a vehicle online and he went above and beyond to make process seamless! Highly recommend him

Always fast and efficient!

Everything was straight forward and no hassle!

Great first checkup on my equinox

They were willing to work with me on everything and the shipping too. Trent was awesome through the whole process.

Mr. Tate, Service Advisor set the appointment for me about 1 week before. I got there about 10 minutes early. He is always friendly and gets to me as soon as they can. Work was done faster than I thought. I feel they do a very good job. My car is a 2014 Buick and always been serviced at this dealership. This service advisor is the only reason I continue to take it their. I'm 78 years old and very picky. They do good work. Their used car sales can't be trusted to tell you the truth about the car they are selling. I bought a 2019 Ford F150 from them back in Jan. and they took advantage of an old man that trusted them. They checked my trade in over from bumper to bumper and down it all they could. Then thinking they were honest gave them with trade close to $30,000 cash. I'm sure they knew it needed a transmission. They just passed their loss on this truck on to me because I was to stupid to check it closer. This was Laura Chevy and Laura Ford combination.Salesman from Chevy sold it to me but had to go to Ford Dealership to pick it up.. The service Department seems to do a good job as I have used both . I feel the sales at Chevy are crooks and they sure found a sucker when I walked in the door. $10000 dollars to get this fixed at ford. I won"t be going back. Kenny Lowe

The entire experience was great. From the initial phone call to meeting the salesman, Blake, to working with the finance department. I will be returning for any vehicle purchase in the future.

Finance department specifically “Guy” quoted us a different rate over the phone than what was actually offered. We drove 2 hours to find out we had been lied to earlier in the day.

Jesse was very professional. He did what he said he would do every time. On his day off, he had someone else work with me to make sure things went smoothly. Laura has good processes in place for internet sales.

No complaints, very helpful and worked hard to make the deal happen.

Very efficient and professional

Fast friendly service

Quick, excellent service!

Service with a smile

Kevin and the tech had me in and out in less than an hour even checking my back tire for leak issues. Awesome job!

As always Mike R. Took care of me. Couldn’t ask for better service!!!

Everyone was friendly, service went quickly with no problems. Only thing that would make my experience over the top perfect would be a car wash and vacuum with every service.

It was a great time. I always look forward to Mike Rhodes making my time a pleasant stay while my vehicle's getting worked on.

Kevin Tate was awesome but not thrilled w a failed GM motor. This motor has a defect and multiple others had same issues. Bought this car w my brother in-law discount who works at GM. Could I get GM Goodwill program help to get it going? Just doesn’t seem right when there’s a known defect

Service advisor very friendly and accomodating. Prompt completion of my oil change.

Quickest car deal I have ever encountered. Even when there was an issue with the first vehicle, they had a back up ready to go for me.

Dustin, James and Josh were all very polite and wonderful to work with. I would definitely go back to them when I need a new vehicle. I would also recommend to friends and family. Thank you Laura Buick GMC - Sullivan.

The work was done in a timely and professional manner. I would recommend Laura to all of my friends and family.

Trent the sales associate was outstanding, that you for great service.

Love this dealership! Drove from NY for the great price and was treated great.

very good

I was great I love that I was able to complete all the paperwork before I arrived and the truck was ready for me when I arrived. I was also picked up @ the airport. All my new car purchases will be at this dealership

My salesman Rich Humpert made the whole purchase experience smooth.

Great employees. Service was gone on time and quickly. Nice waiting area. Good experience all around.

Mike R was very professional, knowledgeable and ensured the issue with my truck were noted for the technician.

Always a great experience

Ethan did an amazing job. Very helpful and has good interpersonal skills. Tim was a great finance person and was caring and worked at getting the best financing.

Great communication by our salesman, Trent!

As always the service team is efficient and professional. From check in to check out kepted informed. Feel confident in service performed.

This was my first time buying a vehicle over the internet and everything went good Ethan did a great job he had an answer for all my questions.

Kevin Tate does great work. His crew identified the problem, worked with the insurance folks and got it fixed. Keep up the good work.

Good experience and no nonsense purchase. Great price

Pretty simple experience, straight forward.

Everything went so quick and easy. James was amazing.

I had an extremely welcoming experience with Ethan Hale! He was very punctual and responsive to every request I had!

Customer Service, speed of response with communication, and overall positive experience.

We came in with our business truck and thought we had a heater core issue. Dan found it was only a hose and quickly fixed it to get us back to work. Thank Dan and Kevin for all you help.

Best experience in purchasing a new vehicle! Thank you jesse

Everyone there is so nice and they always make sure that my needs are met. I appreciate them a lot.

everything went as planned my truck was pulled in the shop on time it was all good

Was great, appointment was at 10 and they got it in at 10 put 4 new tires on it and I left within 45 minutes

Bobby done a great job getting us into a vehicle we love!

Friendly and fair

Very quick and helpful since I bought from out of state. Would definitely recommend.

Kevin Tate in the service department always makes my visits the best they can be by keeping me informed of time frames, issues found, or even new treatments that I might find beneficial. He also makes certain that I am aware of all cost and any maintenance that I should expect in the near future. This is why I keep coming to Laura Jeep.

Peter Davis is great.

Routine maintenance appointment was fast. Staff is great.

Dropped the car off and the car was ready when I returned. Ty

Found me a cute car

Great people at that dealership! From the internet and text to the showroom! They had the truck ready to go my son was looking for! Was greeted at the door and Ryan the salesman I spoke with before we got there was exspecting us! He is an excellent person to buy a vehicle from! The finance manager was on his game also ! friendly and fast!! It was worth the drive!!!

Pricing and customer service was excellent, Wyatt did an awesome job. I will certainly refer your dealership to anyone who is looking for a pickup truck.

Laura Buick GMC in Sullivan Missouri did a top notch job helping me out, getting things fixed that was supposed to be done at there main store in Collinsville Illinois 6 months early. Larura Buick GMC service department in Missouri gets an A+. Laura Anderson should be ashamed of her Collinsville dealership. That dealership has liars, especially the service manager. The Collinsville dealership get an F minus. The Sullivan dealership may have stopped me from going Ram with there beautiful Cummins.

I’ve been there quite a bit here lately. I had the 6.2 engine. I got my recall took out my truck in. They checked it out. I don’t need a new motor but they did whatever it is they had to do to that motor I have I was very pleased with them and how fast they moved on that I’ve been back to get some tires balanced and everything they ever do is they’re just very quick very thorough and they really show they care about you. I love that dealership.

The purchase was very easy

Only take all my vehicles to Laura Chevrolet. Best service & Kevin Tate best service manager. Always keeps my autos serviced & running smoothly.

Easiest car buying experience ever. Paperwork all virtual, one call with the finance manager, truck was delivered and trade picked up. Couldn't have been any easier. Working with Kerry Carnes is always a pleasure

This was the most fun I’ve ever had purchasing a vehicle!! I don’t typically associate smiling & laughing with buying a car, but this team made the entire experience feel more like a meeting with friends than a sales pitch. Mike called me the second they had the Blazer I was looking for. When I arrived, Joe introduced me to Pete who was already aware I was coming in & took me straight to the Blazer for a test drive. Pete was extremely patient and answered all my questions…I had a LOT of questions. When I asked about other trim packages, he considered what I wanted as well as my budget and walked me through the different features & prices without trying to upsell me on something I wasn’t interested in. Joe made sure I was taken care of throughout the entire process. He also ensured I got a great price for my trade in vehicle & introduced me to their finance department. Guy patiently walked me through all of the warranty options, adding in and taking out options to get me to the payment I was comfortable with based on what I wanted & needed & got me a great interest rate on my loan. Throughout the entire process, the team I worked with was informed of who I was, what I was looking for, and my budget. I didn’t have to re-explain myself at any point in the process from sales to my trade into the finance department, everyone was informed and had all of my information readily available when I got to them making the entire process extremely efficient. Typically, by the end of a car sale, I’m just looking to get out of there, but Mike, Pete, Joe, & Guy made the entire experience enjoyable, and I was still laughing and smiling when it was time to leave. Such a great experience with this amazing team!

For me everything could have gone faster.

Everything went very smoothly! Kevin Tate, service advisor was so helpful in guiding me though decisions about my vehicle. Done quickly!

Everything went very smoothly so far.

It was the most pleasant experience I have ever had. Never thought I'd say that. Rich Humpert was fantastic to work with. He was very attentive through the entire process. He explained all the bells and whistles and even followed up the day after the purchase to make sure everything was good. Guy (finance) was great as well. I felt like he went out of his way to accommodate my purchase situation.

I think Sofia is think that's her name was excellent

Didn't like the over flow lot that I couldn't go to and look at inventory

We had a good experience at Laura with salesman Ryan. He listened and answered our questions, and spent the time showing us the many functions of the computer system.

The salesman we worked with, Jesse, was helpful and knowledgeable. Waiting at the dealership for three hours after we purchased the vehicle for it to be filled with fuel and detailed was excessive, in my view.

This is what I call old school service. The staff was outstanding in getting me out of a very difficult situation. Pete was amazing and sold me a great truck and a perfect price. Thank you for everything. I may live far away from Laura dealership but I will buy more vehicles from here despite the drive.

Service team was great got me in and out!

smoothly - Kevin keeps me well informed on my truck.

The staff was very attentive and helpful. Fred Taylor, salesman, was great and easy to work with.

Great

Trent was timely, o formative & my remote buying experience with him was great!

Service was great

You want honesty? Your dealership is a one-way street where customers walk in hoping for deals and walk out wondering how they got sucker-punched financially. Two trucks bought, zero deals offered, and trade-ins low-balled so bad it felt personal.

Ryan was excellent

It was good very friendly

Trent was a really good salesman very friendly and professional

Sonya is always great to work with.

Great customer service

It was quick, about an hour but expected. Sonya is always great to work with. She makes sure I'm up to date on all maintenance.

Quick, no BS

Trent handled every detail with enthusiasm and professionalism.

I bought a new truck and the whole process was very enjoyable, and working with Stewart was awesome

Went through all the steps seamlessly.

Seamless transaction

Time frame was good and I knew what was going on. Uneventful, which is a preferred thing

Friendly and helpful staff.

I had an amazing experience with this dealership from first contact to delivery of my new truck. Pete found the perfect vehicle for me and saw the transaction through like a pro. Even received follow up calls after the sale. Then the rest of the team followed suit to get things done in a timely manner. Closed the deal on a Friday and my truck was delivered to me states away on Tuesday. This crew is a well-oiled machine. Would highly recommend.

The customer service is great every time I am there. From the Service Advisor, Kevin to the mechanic, Dan. I had a special request that required involving Stuart in Sales, who went above and beyond to assist me. Thank you the great team work!

Sonja is always courteous and helpful! As always my experience was great.

Both sales and finance were great

Very professional staff. Thank you for your assistance.

I was there for a scheduled oil change and tire rotation…when I first pulled up, there were about 5 cars parked outside the bay with no one in them and 2 white corvettes parked in the bay. I was already put off seeing this since the previous visit I was able to pull in to discuss things with my vehicle right there. Later I learned from others in the waiting room that apparently the owner couldn’t park his corvette outside in the rain. Anyway…fast forward to after my car got taken car of…apparently must have been a rookie taking care of my car because my 2025 vehicle had issues with passenger rear tire pressure set at 60 (suppose to be 35) which I fixed on my own after checking to lean about it. And then I had alarms going off saying my sensor wasn’t working on the driver side rear…so I suppose the tech didn’t relearn my tires correctly. By the way, my paperwork claimed the tires were all at 35…and they were not. I had to drive out of my way and waste my time and gas to get the relearning of my tires resolved…and guess what! The service guy was so busy looking at his phone and exercising his arms he didn’t notice me for a few minutes in my car outside of the bay…and once again the white corvette was parked in the bay. To me this person with the white corvette cares more about himself and his possessions than the customers. Just not impressed and do not plan to use the service department or even buy a car there any more. Nothing will change my opinion. Thank you

Vehicle delivery prep was adequate/minimal for brand new. Especially after mentioning high standard for cleanliness. In many way my 10 year old trade in was cleaner. Certain preparations could have been done prior to arrival on the paperwork side to expedite the time spent at dealership. Sales rep knew I was traveling in from over 5 hours away. When there at the location time was spent with other customers making me wait even longer. Due to lack of communication between sales rep/sales manager/finance manager, paperwork was not completed correctly the first time resulting in incorrect registration/licensing of new vehicle. I had to leave without the issue being corrected. I still have not received word on if the issue has been resolved a week later.

I think your waiting room could be better

Dusty is top tier awsome guy answers every question had a very welcoming attitude would highly recommend him to anyone

Trent was great

Our salesman Wyatt was great to work with and took great care of us during our purchasing process.

Rich and Guy were great. No pressure, friendly and helpful. Jenifer was also terrific. Laura is the only dealership that I have dealt with that was up front, fair, and honest.

We enjoyed working with Ryan Glatz with Laura Chevrolet. He was very professional.

Very straightforward which is appreciated these days.

Good

My service advisor was amazing to work with. He was friendly, knowledgeable & listened to my concerns. He went above & beyond!

The sales person was one of the best I have ever had the pleasure of working with. He was knowledgeable with the truck and helped me understand all the features it has.if I am in the market again I would request Zack.

Issac was amazing. Very professional , knowledgable, and efficient. I appreciated all of those things so so much!

I was treated with respect and answered all my questions and concerns. This was my first online experience and I was very pleased with all the results. I think I made a great deal and looking forward to enjoying my 2026 GMC Sierra Denali. Thanks a lot!

They were very fast and friendly did a great job

Very professional people to work with, pricing good and they had the vehicle of my choice. I was able to work from the comfort of my office by phone with the Laura people guiding me through the complete process of my purchase. Since I live in another state, they were willing to deliver my new truck to my front door with a small additional cost. I plan on returning for my next purchase, very nice people.

We were having a problem with warning lights on the message board that would appear then go away before we could determine the cause. The service provider run diagnostics on it and corrected the problem.

I purchased a Certified Pre-Owned 2023 GMC Canyon. I live several states away. I have dealt with many dealerships over the years. Laura Chevrolet Buick GMC was straight forward. I got a great price. They were quick to answer all of my questions. I had my truck shipped to me and it was delivered on January 1st. I couldn't be more thrilled with my purchase. The truck exceeded my expectations. I will personally consider purchasing future vehicles from Laura Cheverolet Buick GMC despite them being located hundreds of miles away and several states from me. I am 100% satisfied with my decision and my purchase.

ALL GOOD AND FAST

very nice such a good dealership I would send my people and drive back

Kevin was awesome and took care of all my issues

Obsolete great

Great experience have already recommended your dealership to several people.

A very pleasant experience throughout the whole process quick and easy

Very satisfied

Wyatt was a fantastic salesperson that I would recommend to anyone considering purchasing fro.

Real good

They were on time and completed my first oil change quickly. Everything was checked and I was provided a nice report showing what was checked and completed.

Fun time

Kevin in service is wonderful and is always so helpful and informative! Much appreciated! Customer Service is key and he rises above!

Detailing was not complete. I finished removing tape and removed my mats from the trunk and placed them in my vehicle. We noticed a "service tire monitor system" light when we did our test drive and mentioned it when I placed a deposit. That was not addressed and had to return the next day. The finance person became very angry and rude when we refused the warranty for the computer system (actually he was "nasty" toward us)! He also complained about how I wrote the check. It has cleared the bank, I noticed. If I hadn't had a deposit down we would have left. I came back the following morning the 28th (8:00am) to drop off the lien release ( I wanted to get it to you right away, I knew you needed it) and get the tire problem fixed from the day before. The office manager was dropping "f" bombs. When our sales person came in shortly later I told him if they needed to keep my car to fix the tire warning I could take my trade in home. He told me "your not getting that car, its ours now). That was fixed fairly quickly. I stopped by the morning of the 30th because my starter wasn't working on either fob. I also had found a key card in the glove box and some weird looking car part in another glove box. I went to service, the young man ask if could help me. I laid everything on his desk, told him I just purchased a 2026 traverse 3 day's prior, gave my name and was trying to tell him my fobs don't work and he started in immediately about me not having an appointment, I wasn't on the schedule. I tried to explain I only wanted someone to help me get the fobs and the card I found to work. I also had a part I didn't need, but he kept cutting me off! FINALLY he told me the part fits on the lug nuts?? Ok, I didn't know that, the card should open the door. Ok, I didn't know that either, but figured as much, but it wasn't working. After conferring with someone and a couple trips to the parking lot (which he did apologize for) it was remedied. We just found ALOT of rudeness and unprofessionalism (F word, really). We purchased our 2020 Traverse there, we knew the salesman so thing were smoother. We also purchased there prior to it becoming "Laura". I love my new car, I just wish I had purchased elsewhere.

Great staff and the willingness to work with me and my budget!

We bring our vehicles to Laura GMC servicing due how our service advisor, Kevin Tate and Dan take care of us. We can't say enough great things about how informed Kevin keeps us when something does arises so we can make the best decision for us

Services were completed in reasonable time and the service writer found a needed repair covered by warranty which was addressed promptly

Very knowledgeable and helpful

I’ve never had an issue with service here. However this last time, I was charged $90 for an oil change and $35 for a tire rotation. I had a coupon for $15 off, which they applied. On the Laura website it says an oil change and tire rotation is $90 total. When I called back to discuss it, the service advisor said that was no longer the case and they are required to charge for tire rotation. He said this went into effect in November. If that is the case, stop advertising on the website that an oil change with tire rotation is $90.

I was in and out of the dealership quickly for my oil change and tire rotation.

Zack Holtz and the rest of the employees I worked with made this purchase very simple and couldn’t have been any happier to help.

Quick in and out. Great employees work there!!!

I was taken care of in a very professional manner.

Fast reliable service. Place is always busy but they have always been able to get me in and out timely.

I was having a issue with my battery was dead Sonya helped get me jump started thru on star the set me an appointment to check out any issues and service my truck She was very helpful professional.

Great experience as always. 2nd truck I’ve bought there in the past year. The staff goes above and beyond and the facility is very clean.

Good experience

Can always get in the service department and helped!

Everyone was nice and the deal went just like we worked out on the phone. I would recommend them to anyone.

Seamless process! We are happy with our purchase and the work done to make it happen.

Everyone that I spoke to, from the person that made my appointment to the person, I'm sorry I forgot her name< was very friendly and accommodating. They got my car in and out and back to me very quickly. Very good experience!

Service manager got me a quick appointment and delivered as stated. Excellent service

Very good experience with purchase of new 2026 GMC truck.. Wyatt Seaton was helpful and did a great job. Totally satisfied with purchase and team at Laura GMC Sullivan Mo.

Nice people. Helped us get the truck we wanted.

Knowledgeable and friendly

Service was performed in a professional manner and the staff were great.

Excellent service! Kick, RELIABLE, professional service! Thank you

Stuart Triantos came highly recommended and was a pleasure to work with from start to finish. He made the entire process smooth, efficient, and stress-free, taking the time to understand exactly what I was looking for. Stuart was able to secure the exact truck I wanted at an exceptional price, and his communication and professionalism throughout the transaction were top-notch. I would gladly work with him again and highly recommend him to anyone in the market for a vehicle.

This was not the best experience. When I set up the service they did not inform me where to go for it. When i arrived at the dealership the service entrance for the cars were blocked by several cars so I walked into the front and they told me for service I needed to go to the right and there is an office. I went there and there was a lady sitting at a desk. I asked her if I check in with her and she said, you need to go to the guy outside to check in. When I checked in with him I asked if they could put the license plate holder on the car so it would not be damaged, leased vehicle, he said yes. when they told me the service was complete, they said the car was out front. after walking out front and looking for my vehicle, it was on the back side of the service center and the license plate holder was still sitting in my front seat. Just a poor experience overall.

They were able to get me in before my regular appt, which helped me out in the long run.

Trent Richmond was an awesome professional and deserves a promotion. I’ll send HIM more business when I can!

Great job

Peter was great. Extremely helpful with securing all rebates I was eligible for.

Great experience, will definitely be giving a thumbs up.

Kevin is great at helping with scheduling and advising as to the vehicles needs!